This week in a coaching session I was chatting with a newer
agent who was excited about some upcoming opportunities to list homes in great
areas. He said the folks had asked about his marketing plan so he wanted to
focus on that.
I suggested that he implement some strategies from our Buffini
Peak Producers training that address not only a solid marketing plan for the
house, but also touch on some issues that 99% of Realtors probably would never
think of mentioning! Buffini, in his training session on “Working with
Sellers,” recommends establishing our professionalism by sharing with the
seller our “Blueprint for Getting a Home Sold.” This seven-step process will
immediately differentiate us from the competition! Here’s the Blueprint:
1. In-depth
MARKET ANALYSIS. Okay, nothing too surprising there. So, be sure you know the
neighborhood inside and out!
2. Property
ENHANCEMENT checklist. I love the way we can use words and their connotations
and that word, enhancement, covers issues we often discuss but rarely
position so positively! This list will of course include many basics like
cleanups and fix-ups, maybe some additions or repainting, and, depending on the
price point, bringing in a professional stager at our own cost! I like to say
these things enhance the value!
3. Comprehensive
PROMOTION and MARKETING plan. Most sellers tend to fixate on this aspect so we
need to have a great plan and do a good job of positioning its strength.
4. CRYSTAL
clear COMMUNICATION. Wow, we all know that our business overall suffers from a
poor reputation in this area, and maybe your potential new client has
experienced it in past transactions. I encourage setting expectations and
letting the seller know your plan for proactive updates—and of course finding
out how they prefer we communicate with them.
5. NEGOTIATING
and STRUCTURING the sale. Wow, how many sellers ever consider this as one the
professional services we provide? And very few agents ever think to address it
in their presentation either. So, here’s a huge opportunity to differentiate
ourselves by addressing this and our experience and expertise in handling this
often tricking element of our services. By the way, we’ll cover The Seven
Styles of Negotiator in a future Playbook so you can even mention a couple of
those in your presentation.
6. COMPREHENSIVE
Transaction MANAGEMENT. I love this one as we all know that even though we may
have an accepted contract, there are many potholes and hurdles between that and
the closing table. Again, most sellers have little knowledge about these
pitfalls, so by simply mentioning them and our expertise as part of our
services, we immediately differentiate ourselves from 99% of the competition!
7. Client
APPRECIATION Program. Yes, we’ll be available to assist the seller with any
ongoing real estate or property needs—like recommending a painter or
plumber—even if they move out of town or state—or country! Remember, we all
know the best way to grow our business is by referrals from clients, so why
wouldn’t we stay in touch and offer appreciation to the sellers? Even if they
move to Topeka or Tuscany, they probably still have friends or family in our
market, or maybe they still work for the same firm they were with here . . .
and maybe one day they might be transferred back! Bottom line, in our long
term, relationship approach to our business, doing the right thing will help
our business grow steadily!
So, don’t forget to roll up your blueprint and take it with you
for your next listing presentation!
David M. Hassler
VP, Professional Development
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