A Personal Trainer for Your Business

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Friday, December 16, 2016

Do Your DISC!

It was great to see so many of you at our training rally this week with Debbie DeGrote of Excelleum Coaching and Training! Debbie shared some fabulous tips on business planning and winning listings and I hope everyone added a few tools to your toolkit.

One of the best elements was Debbie’s reminder of how important it is for us to understand our own and our clients’ personality style and to match and mirror—never mimic!!—their tone, pace, and even body language. Excelleum offers a wonderful tool for getting started with that knowledge: the widely used DISC evaluation! The DISC test will show you where your personality tendencies are—and of course there is no “good” or “bad” personality! The key, though, is how people of certain personality types interact or are “repelled” by other types. The more you know about yours and others’ personality, the better you can make sure you’re engaging in the best way to win customers and even negotiate better!

The DISC categories stand for:

D = Directive/Driver
I = Influencer/Expressive
S = Stabilizer/Amiable
C = Cautious/Analytical

Each personality has its strengths and potential challenges, so Do Your DISC and see how you can continue to improve in your business and your life!

Here’s the link to the DISC evaluation:


The more you understand yourself, the better you can serve your clients!

David M. Hassler
VP, Professional Development


Friday, December 9, 2016

Tom Ferry's "Why Most Agents Suffer!"

One of Tom Ferry’s recent videos talked about a key ingredient in helping us become successful in nearly any situation—and avoiding being uncomfortable and “suffering!” Here’s what Tom had to say:

Many agents are suffering right now, but they don’t have to be…
They are suffering from a problem that they can solve, and it is actually a fairly simple solution. The problem? Agents who suffer don’t know which questions to ask!
They don’t know WHAT to say to win business…

An Important Study
Have you heard of Dr. Albert Mehrabian the psychology professor at UCLA? He did some very impressive work on how we communicate with others. He breaks down the messages we send in the following percentages:
7%: Words
Your words only play a small role in this process.
38% Tonality
The words can be the same, but the tonality is what shapes the message.
55%: Body Language
When you align your physiology with your words and your tone you are communicating a powerful message to your customers.

You can even use your physical body to help change your tonality when you are on the phone! For example if you have a tendency to end your sentences with an upward tone, driving your hand downward in a chopping motion will help you bring the tone back down so you sound more confident. That downswing in tonality creates trust and authority.
Actions
1. Memorize the Words
Get a script and make sure you KNOW it.
Our brains can really only focus on one thing at a time, so make sure you know the words so that you can focus on communicating and listening to your clients.
2. Practice Tonality and Pace
Sales is the ability to ask a series of questions that naturally and automatically lead you and the prospect to mutually desired end result.
The way you ask those questions absolutely matters!
You can even use your tonality to create doubt or certainty depending on the context.
3. Role Play with Peers
Follow the script.
Add more tonality and body language (practice the amplified version so that you can easily turn down when meeting with a customer).
4. Frequency = MRAS
You should be spending 20+ days per month Marketing, Role-playing, and Appointment Setting!

What a great concept! So grab some dialogues/scripts and put your own MRAS plan into effect!

David M. Hassler

VP, Professional Development

Wednesday, December 7, 2016

Gino's Time Management Tips

To know and not to do is really not to know.  Stephen R. Covey
Actually, to know and not to do is probably worse than not knowing, since if we choose not to do what we knowand that we know will improve our businessthen we havesquandered our investment of time, money, and effort in the learning!
As we worked through Buffini Peak Producers training in the Keystone, Fishers, and Lafayette offices this year, all of the brokers involved in the classes recognized that Buffinis methods and systems will absolutely, without a doubt, enhance anyones business when theyre implemented. We also all recognize that the real struggle is in the ongoing implementation of these great tools and systemsie, to KNOW and DO!
So, its time for a refresher from Gino Blefari, CEO of HSF Affiliates, and his 63 Points on Time Management he presented at our Annual Business Conference last year. Gino recognized this stumbling block that impacts nearly everyone and urged us to take control of our time and actions. Here are his first ten points:
1.  As you go through these points on time management, dont think about whether youve heard them before. Think about whether youre applying the disciplineto implement them. 
Wow, we all know how true this is!
2.  There are fundamental steps to great time management. Put these steps into daily practice and you wont believe how much you can accomplish in a regular workday. 
Weve all probably done this before and know how true it is . . . so the key is how to stick with it!
3.  Email is there for your convenience. If its not convenient, donanswer itor even look at it!! Guilty! Ive just started closing my email server on my laptop when Im working on something and only checking a few times a day. Not easy but I realize how much time I waste running through email, 98% of which is of no importance in my business.
4.  If you touch it, take action
Time management 101! If you can do this, you will immediately be more productive!
5.  If you spend just 15 minutes per day to revisit, readdress, or reread documents or emails, you will waste 97 hours per year where no action is taken. 
The consequence of not doing number 4and more than 2 weeks of work!
6.  The key to great email management is to institute a policy where you useand requestvery descriptive subject lines for all emails. 
Wow, what a great idea! Lets do it!
7.  When the subject of the email changes, the subject line on the email also changes. This is criticalAnother fabulous idea! Come on, lets do it!
8.  Concentration is like a muscle and it strengthens as you concentrate more. If you stop concentrating every time an email comes in or the phone rings, you actually lessen your ability to concentrate and you become less effective in any situation that requires concentration. This really means there is no such thing as productive multi-tasking.
Gino reminded us that if we try to catch 2 rabbits, we catch neither one! So true, and we all know it dont we?
9.  If you dont keep a list, you are most likely a very reactive person. 
Another time management 101 point! And Evernote is the perfect way to keep your list and never lose it plus have with you all the time!
10. Keeping a list will double your productivity right away. 
So true, so lets give it a try!
So, are you ready to know AND and do?
David M. Hassler


VP, Professional Development