This week at the sales meeting for the Indianapolis Metro offices,
the guest speaker was Sargent A. J. Gwyn, from Atlanta Georgia. The retired detective’s message was to remind
us that we can take proactive steps to protect ourselves—and our clients—from
the kinds of situations we too frequently read about or hear on the news. While such occurrences are fairly rare, it’s
wise to be prepared and to remember the basics we’ve all been taught, as well
as some new wrinkles.
One of the best things Sgt. Gwyn told the group was to trust
your gut instincts when it comes to assessing a new client or an open house
visitor. He quoted statistics that showed
our gut instincts to be accurate the vast majority of the time, so he suggested
we think of our gut “as our best friend” and to always listen to our best
friend!
He also noted that the most of home invasions occur on
Thursday, and that the majority also occur from Monday through Thursday from
9am to about 2pm when chances are the homeowner is less likely to be
around. Good to keep in mind. For open houses, he suggested being careful
where we spread the word of such events, and he mentioned it could be a good
idea to list another agent or even a spouse as hosting the open house with you in
order to intimate that you won’t be there alone. And of course we always remind our seller
clients to safeguard all valuables, prescription drugs, and firearms.
Finally, we all remember some of the other basics: Always let the buyer enter the house or the
room or the stairway first, in front of you, never behind you; always maintain
your personal space and step back if needed to maintain a six to eight foot
separation from the other person; always maintain eye contact, as this will
both let you gage the person’s intentions as well as giving you an air of
confidence; and finally be aware of the person’s hands and where they are. We’ve all heard these at some point, but we
probably don’t always put them into action.
So don’t forget to be proactive and to trust your best
friend!
David M. Hassler
Director of Coaching
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